Terms & Conditions
The webpage you are viewing is owned, operated and controlled by 4elements retreat. In these terms and conditions 4elements retreat is referred to as “4elements retreat”, “we”, “us” or “our”. By booking your stay, activities or any other services with 4elements retreat you agree to all of our terms and conditions and will be referred to as a “Guest”, “Party of Guests” or “you”.
4elements retreat Booking Conditions
After submitting your booking request via email or webpage, you will receive a confirmation mail with our bank details for a deposit payment, accounting for 20% of the total retreat price. The deposit should be paid within 7 days via bank transfer. All prices are in Euros (EUR). Bookings made on online platforms other than our webpage will follow the steps described on the respective platform. All other steps and these terms & Conditions are applicable. As soon as the payment is received, we will send you a confirmation mail with all your travel details. The remaining amount is to be paid upon arrival in cash or by bank transfer. Upon Guest’s arrival for surf & yoga retreat, we require additional 100 Euros security deposit per person for surf equipment. The deposit is returned on the departure date if the equipment was not damaged during Guest’s stay. When one Guest makes a reservation on behalf of a Party of Guests, he/she confirms holding the authority to enter into contract on behalf of everyone in the Party, including children. This Guest must ensure that all members of the Party are aware of and accept these Terms and Conditions. In any case, the Guest stays responsible for the full cost of the services for himself/herself and the Party including any related charges under these Terms and Conditions. We reserve the right to refuse bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
Cancellation of holiday by the Guest
If you are obliged to cancel your booking you should write to us immediately. The following sliding scale determines if your holiday is refundable:
- Cancellation up to 30 days before arrival – 100% refund of deposit
- Cancellation between 29 to 15 days before arrival date – voucher over 100% of the deposit value to be used within 365 days
- Cancellation between 14 to 7 days before arrival date – voucher over 50% of the deposit value to be used within 365 days
- Cancellation 7 – 0 days before arrival date – loss of 100% of the deposit
Cancellation of holiday by 4elements retreat
We reserve the right to cancel your holiday in any circumstance. Nevertheless, in no case will we cancel your holiday less than 30 days before the scheduled departure except for reasons of ‘Force Majeure’ which include war, political unrest, strikes, epidemics, natural and technical disaster, closure or congestion of airports, terrorist activity, natural or nuclear disaster industrial dispute, and unavoidable technical problems with transport, fire and adverse weather conditions. No compensation will be paid where the change or cancellation is due to Force Majeure.
Early retreat termination
While staying with 4elements retreat, Guests are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behaviour or that of a Guest in their party threaten the condition of the accommodation, vehicles or impair the enjoyment of other guests, we reserve the right to refuse to further accommodate such Guest or Party of Guests and contractual obligations will be terminated. Such guests or Party of Guests will be liable for the cost of any damage caused.
It is the responsibility of the Guest to have adequate travel and accident insurance. The Guest’s insurance should not exclude any planned adventure activities from the time of booking and for the full duration of their stay. All personal belongings are the client’s sole responsibility.
4elements retreat’s services and products can contain an element of risk. By accepting our service or product under these provided booking conditions, clients are aware of the inherent risks and potential dangers of their chosen travel. We are not liable for any incidents that may arise and are outside our control. Clients should be aware of regulations and laws in the countries they travel to. We accept no liability for personal injury, death, or damages by the Guest other than through gross negligence or wilful misconduct from our part. The Guest agrees to pay for any damages caused by the Guest to our facilities or equipment, our employees, and any third parties that provide services for us, before departure of the site.
Lost and stolen property
We will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. We will strive to ensure the security of Guests’ personal possessions. However, we cannot guarantee it.
Surf and weather conditions
Surf lessons at 4elements retreat are offered by a partner. Under no circumstances can 4elements retreat or the partner be held responsible for unsatisfactory surf conditions, including weather, adverse climate conditions, or other natural conditions out of our control.
We provide transportation services to certain destinations for your convenience. The use of these vehicles is taken entirely at your own risk. We take no responsibility for death or personal injury caused through the use of this service.
If you have booked a transfer from Lisbon airport to the 4elements retreat, we will provide a driver who will be waiting for you at the airport. Guests are required to show their booking confirmation to the driver. We reserve the right to reject the transfer in case of Guest’s drunkenness, intoxication or aggressive behaviour. In case of rejected transfer we hold the right to charge 100% of the transfer fees. If you intend to bring surfboards or baggage of more than 30 kilograms per person, you are obliged to inform us at the time of booking. If you fail to report the oversize/overweight baggage, we reserve the right to either reject the transfer or charge EUR 20 extra for baggage. If you booked airport transfer and wish to cancel, it must be done at least 24 hours before arrival. If not, we reserve the right to charge for the transfer. In case of airplane delay, you are obliged to inform us about your scheduled flight and your expected time of arrival. In case of delay caused by traffic, weather or other factors, we will not be held responsible. However, we will try to inform the Guest as soon as possible about our expected time of arrival to the airport.
Activities & Tours
We organise a variety of optional activities and tours. Activities, tours and their prices can be subject to change, without prior notice. Guest’s partake in activities and tours are on a voluntary basis and always at their own risk. We are not liable for damages caused whilst on, or participating in, activities and tours.
Surf trips, Surf lessons & organised events
Depending on weather and wave conditions, surf trips, lessons and organised events sometimes cannot take place. We will try to organise other trips, activities and events to replace cancelled surf trips, lessons and events. The cancellation of surf trips, lessons and organised events due to circumstances beyond our control cannot result in complaints. All surf trips, other sports adventures and field trips are provided along with experienced surfers and professionals, but Guests participate in all activities at their own risk.
We cannot be held responsible for any delays or other problems, which may arise with your flights.
Changing your booking
We will make every effort to arrange any changes you request after the booking has been confirmed. However, any changes to dates or retreats are subject to availability of accommodation and retreat places.
Special requirements and conditions
If the Guest has extraordinary requirements or special medical conditions, such as allergies, physical or mental inability, etc., then please let us know before the start of your retreat. We cannot be held responsible for any injury, death, accident or any other form of irregularity which may occur as a result of Guest’s special requirement or condition.